Refund Policy

ChartingPilot AI is operated by Pilot Ridge LLC. Memberships are digital subscriptions sold and billed through Whop. This policy explains cancellations and refunds.

1. Try it free first

Every account gets 3 free breakdowns, no card required, so you can see exactly what you're paying for before you buy.

2. No refunds once a billing period is charged

Because the Service is a digital product that delivers value immediately and runs AI analysis at a cost to us, payments are non-refundable once charged. That includes partially used billing periods, unused daily breakdowns and periods where you didn't use the Service.

3. Cancel anytime

You can cancel whenever you want on Whop: open your Whop account, go to your memberships, select ChartingPilot AI and cancel. You keep access until the end of the period you already paid for, and you won't be charged again.

4. When we will make it right

We'll refund or credit you if:

• you were charged twice for the same period;
• you were charged after you had already cancelled;
• a problem on our side kept you from using the Service for most of a billing period and we couldn't fix it.

Contact us through the Support chat on our Whop store within 14 days of the charge with your Whop username, and we'll respond within 3 business days. Approved refunds are issued through Whop to your original payment method; timing depends on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank; most billing issues are resolved quickly. Accounts with a chargeback may be suspended while it's reviewed.

6. Your legal rights

Nothing in this policy limits any refund rights you have under applicable law.

See also our Terms of Service and Privacy Policy.